Combining operational strategy, execution discipline, and financial insight to help companies scale with confidence and measurable impact.
Combining innovation, strategy, and design to craft powerful brand experiences that drive real results.
Pacaso, a luxury real-estate co-ownership platform, needed a repeatable model for launching new markets across the U.S. and Europe.
Each new market launch operated independently, leading to inconsistent timelines and unclear ownership.
Audited past launches, mapped cross-functional workflows, and built a five-phase model with defined ownership, KPIs, and timelines.
Developed a playbook and automated system into one scalable market expansion framework.
At a luxury resort, I partnered with them to improve workforce productivity and align labor utilization with forecasted deman
Inconsistent scheduling and inefficient workflows caused excess labor costs and downtime across multiple departments.
Mapped end-to-end operations, observed on-site workflows, and built time-motion analyses to identify productivity gaps and forecast labor needs by volume.
Developed a labor productivity model and forecasting tool linking scheduling, demand, and financial outcomes.
I led a team to redesign NYCHA’s maintenance scheduling and governance model to improve response times and workforce efficiency.
Disjointed scheduling and outdated systems caused delays in resolving maintenance requests and reduced tenant satisfaction.
Consolidated workflows, removed redundant approval steps, and redesigned scheduling processes to improve response coordination and accountability.
Built new reporting dashboards and implemented daily, weekly, and monthly review cadences to track progress, discuss performance, and drive continuous improvement.
